Refund policy

Refunds Policy

  • FAULTY OR DAMAGED ITEMS: We maintain a strict quality control procedure. However, if you receive a faulty or damaged item, please contact us within 5 business days of receiving your order. We will arrange a replacement or full refund, and we will cover any return shipping costs for damaged or defective items.

  • CHANGE OF MIND: We want you to be 100% happy with your purchase from Little Baby Hass FZE. All change-of-mind returns must be requested and completed within 14 days of receiving your items. A refund will be issued once the return is received and inspected (excluding initial shipping costs), and you will be responsible for paying your own return shipping costs.

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  • CONDITIONS: Any returned item must be in the exact condition you received it. All original packaging must still be intact, and items must be completely unused and undamaged.

Refunds Process

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

  • Please note: For change-of-mind returns, the cost of initial shipping will be deducted from your refund.

Exchanges & Return Shipping

  • We only replace items if they are defective or damaged.

  • For Change of Mind: Return shipping costs are the sole responsibility of the purchaser, and you will be responsible for paying your own shipping costs for returning the item.

  • For Faulty/Damaged Items: We will cover the return shipping costs.

How to Return Your Items:

  1. Contact us by email ONLY within 14 days (for change of mind) or 5 business days (for damages/faults) of receiving your items at hello@littlebabyhass.com.

  2. Please include your full name, order number, the specific item you wish to return, and photos if the item is damaged.

  3. Use the subject line: "RETURN #[Order Number]". 

 

Pre-Order Policy

  • WHAT IS A PRE-ORDER? Pre-orders allow you to secure items from our upcoming manufacturing batches before they arrive in stock. Because these items are custom-produced or limited edition, they feature a specialized delivery timeframe listed on the product page.

  • CANCELLATION WINDOW: You may cancel your pre-order for a 100% full refund within 24 hours of placing your order. After 24 hours, pre-orders cannot be canceled or modified, as your items have been officially allocated and production/shipping has been locked in for your batch.

  • DAMAGES UPON RECEIPT: Once you receive your pre-order items, if anything arrives damaged or defective, we will happily arrange a replacement or issue a full refund, and we will cover all associated costs.

  • CHANGE OF MIND (14-DAY RETURN): If you receive your pre-order items and wish to return them due to a change of mind within 14 days of delivery, you may do so provided the items are unused and in their original packaging. A refund will be issued once the return is received and inspected (excluding initial shipping costs), and you will be responsible for paying your own return shipping costs.

  • DELIVERY TIMEFRAMES: The estimated shipping timeframe is displayed on the product page at the time of purchase. While we always strive to ship on schedule, any unexpected manufacturing or shipping delays will be communicated to you via email.

    How to Return Your Pre-Order Items:

    1. Contact us by email ONLY within 14 days of delivery (for change of mind) or 5 business days of delivery (for damaged/faulty items) at hello@littlebabyhass.com.

    2. Please include your full name, order number, the specific item you wish to return, and photos if the item is damaged.

    3. Use the subject line: "PRE-ORDER RETURN #[Order Number]"